Account Manager - Remote

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The Role

We’re looking for an energetic, people-focused Account Manager to join our team in a
full-time role. This role is perfect for someone who thrives on building relationships, loves
problem-solving, and can keep their cool when clients need extra support.


You’ll be the primary point of contact for our clients, ensuring they get the best possible
experience while working with us. The core focus of this role is expanding services with current
clients, delivering ongoing value, and making sure clients continue to extend their engagement
with us. You’ll also play a role in the sales process, running discovery and sensemaking calls
with low- and mid-tier clients across a wide range of industries.
With your background in customer service, consulting, or sales, you’ll use your people skills and
marketing knowledge to translate our work into terms clients understand and get things done
quickly.


We see this sales as more sense-making (helping our clients understand and solve their
problems) rather than a greasy slicked back hair door to door sales approach.

 

What You'll Do

  • Be the client's go-to person.

  • Build trust, know their business.

  • Serve well. Answer fast. Stay professional. Show you care.

  • Turn client needs into clear requests. Explain solutions simply.

  • Know your limits. Get help when needed, bring in experts.

  • Stay ahead. Check in often. Spot what clients need before they ask.

  • Find growth opportunities & help existing clients expand.

  • Run discovery and sensemaking calls with low- and mid-tier clients across a wide
    array of industries

  • Expand services with existing clients by proactively identify and upsell new services
    that deliver additional value

  • Deliver consistent customer value and ensure clients continue to extend their
    engagement year after year

  • Execute and build on the client success strategy

 

About You

  • High energy and people skills - you love talking to clients and stay upbeat in tough
    talks

  • Past experience in customer service, consulting, or sales with strong, fast work skills

  • Stay calm under pressure - don't take things to heart and bounce back quickly

  • Digital marketing background - at a company, agency, or your own business

  • Quick learner - say "I'll find out" and follow through fast

  • Great communicator - speak and write well

  • Think fast and find smart fixes for client problems

  • Take charge attitude - "let me handle that"

  • Run projects well

    • Package between $80 - 160K based on performance bonus

    • Small team, fully remote

    • Macbook pro + screen

    • Flexible start / end times

    • Personalised learning plans and courses

    • Autonomous work with the benefits of team collaboration

    • Learning from the founder

    • Your work is noticed and can have a real impact on those around you

  • Launcher Lab is built on creative velocity. We relentlessly experiment with unique methodologies and systems and leverage quantifiable methods to view marketing through a scientific lens. The result? An evidence-based approach that generates best-in-class digital results for our clients.

    In our first six months of operations, we have managed more than $1.5M in ad spend for our clients and delivered millions more in revenue for them.

  • We’re results-focused.

    We’re 100% remote.

    We have minimal meetings and maximum focus time. We’re adaptive to our clients’ and employees’ needs.

    We make graphs go up and to the right.

    We’re a curious, fast-growing, creative, and ambitious team who are eager to take our clients’ digital advertising to the next level.

  • The founder of Launcher Lab made and sold a film to Netflix, travelled around the world as an artist, built a kitchenwares company, and has been the marketing muscle behind multi-million-dollar brand stories.

    Over the last seven years, he has been helping grow some startups & scale-ups you may have heard of, including Eucalyptus and Nura.

    The Launcher Lab team has worked with Vinomofo, Mingle Seasoning, OwnHome, Cake Equity & more.

    If that sounds like you, we’d love to hear from you.

Apply now