Client Success Partner - contract, remote

 

The Role

We're looking for an energetic, people-focused Client Success Partner to join our team on a
9-month part-time contract with potential to go full time. This role is perfect for someone who
thrives on building relationships, loves problem-solving, and can keep their cool when clients
need extra support.

You'll be the primary point of contact for our clients, ensuring they get the best possible
experience while working with us. With your background in customer service, consulting, or
sales, you'll use your people skills and marketing knowledge to translate our work into terms
clients understand and get things done quickly.

What You'll Do

  • Be the client's go-to person.

  • Build trust, know their business.

  • Serve well. Answer fast. Stay professional. Show you care.

  • Turn client needs into clear requests. Explain solutions simply.

  • Know your limits. Get help when needed, bring in experts.

  • Stay ahead. Check in often. Spot what clients need before they ask.

  • Find growth opportunities & help existing clients expand.

  • Provide sales support when required

  • Execute and build on, the client success strategy

About You

  • You’re a technical aficionado with a love of learning. In your spare time, your insatiable curiosity leads you to seek out learning opportunities wherever they may be. You enjoy building new processes and procedures.

  • You’re a fast worker with a keen attention to detail and a wide range of skills.

  • You’re excellent with all things online. If you don’t know how to use an online platform, you’ll face the challenge of working it out. If you’re unsure how to solve the problem, you’ll find a way.

  • You have deep experience in Google or Facebook ad platforms.

  • You know your way around spreadsheets, formulas, and (bonus points) know how to code. When you see an opportunity to automate something, you can do it.

  • You're smart, you think differently, and you care about getting things done.

Must-haves

  • High energy and people skills. You love talking to clients and stay upbeat in tough talks

  • Past experience in customer service, consulting, or sales with strong, fast work skills

  • Stay calm under pressure. Don't take things to heart and bounce back quickly

  • Digital marketing background at a company, agency, or your own business

  • Quick learner - say "I'll find out" and follow through fast

  • Great communicator. Speak and write well

  • Think fast and find smart fixes for client problems

  • Take charge attitude - "let me handle that"

  • GMT +11 (Give or take a few hours)

Nice-to-haves

  • General experience in multiple marketing channels (Email, SMS, etc.)

  • Data manipulation

  • Figma and Squarespace experience

  • A/B testing experience

    • Small team, fully remote

    • Macbook pro + screen

    • Flexible start / end times

    • Personalised learning plans and courses

    • Autonomous work with the benefits of team collaboration

    • Learning from the founder

    • Your work is noticed and can have a real impact on those around you

  • Launcher Lab is built on creative velocity. We relentlessly experiment with unique methodologies and systems and leverage quantifiable methods to view marketing through a scientific lens. The result? An evidence-based approach that generates best-in-class digital results for our clients.

    In our first six months of operations, we have managed more than $1.5M in ad spend for our clients and delivered millions more in revenue for them.

  • We’re results-focused.

    We’re 100% remote.

    We have minimal meetings and maximum focus time. We’re adaptive to our clients’ and employees’ needs.

    We make graphs go up and to the right.

    We’re a curious, fast-growing, creative, and ambitious team who are eager to take our clients’ digital advertising to the next level.

  • The founder of Launcher Lab made and sold a film to Netflix, travelled around the world as an artist, built a kitchenwares company, and has been the marketing muscle behind multi-million-dollar brand stories.

    Over the last seven years, he has been helping grow some startups & scale-ups you may have heard of, including Eucalyptus and Nura.

    The Launcher Lab team has worked with Vinomofo, Mingle Seasoning, OwnHome, Cake Equity & more.

    If that sounds like you, we’d love to hear from you.

Apply now